Frequently Asked Questions (FAQ)

Here at The Captain's Crew, we understand you may have questions about our portable restroom rental services. Below, we’ve compiled some of the most common inquiries to help make your decision easier. If you don’t find the answer you’re looking for, feel free to contact us directly!

1. What types of portable restrooms do you offer?
We offer two main types of portable restrooms:

• Standard Restrooms: Simple, practical, and hygienic units perfect for events or construction sites.
• Luxury Restrooms: High-end units designed for upscale events like weddings, VIP areas, and corporate gatherings, featuring premium amenities like climate control, elegant finishes, and modern fixtures.

2. How far in advance should I book a portable restroom?
To ensure availability, we recommend booking at least 2-3 weeks in advance, especially for large events or peak seasons. However, we can often accommodate last-minute bookings based on availability.

3. How long can I rent a portable restroom?
We offer flexible rental durations based on your needs. Rentals are typically available for daily, weekend, or long-term use. Just let us know the time frame you require, and we’ll customize a rental plan for you.

4. Are your luxury portable restrooms really different from the standard units?
Yes, our luxury portable restrooms are designed with a higher level of comfort and sophistication. They feature upgraded amenities like running water, air conditioning/heating, premium flooring, fresh water sinks, and upscale décor—ideal for upscale events like weddings or corporate functions.

5. How do you ensure cleanliness and hygiene?
Cleanliness is our top priority. All of our units are thoroughly cleaned, sanitized, and stocked with necessary supplies before each rental. For ongoing rentals, we offer scheduled cleaning and maintenance services to ensure the units remain in top condition throughout the rental period.

6. What is included in the rental price?
The rental price includes delivery, setup, and pickup. For luxury restrooms, additional amenities like streaming music and climate control are included. For longer-term rentals, we also offer optional services like regular cleaning and restocking.

7. Do you provide ADA-compliant restrooms?
Yes, we offer ADA-compliant restrooms for individuals with disabilities. These units are designed with additional space, handrails, and accessible features for comfort and convenience.

8. How far in advance do you deliver and pick up the units?
We deliver and set up the restrooms prior to your event or project, typically 1 day before your start time. Pickup is scheduled as soon as your event concludes or as per your preferred timing.

9. What happens if the restroom needs maintenance during my rental period?
If any issues arise, simply give us a call. We’ll send our team to promptly address any maintenance concerns, ensuring your restrooms stay functional and clean throughout the rental period.

10. Do you offer discounts for large events or long-term rentals?
Yes, we offer discounts for bulk or long-term rentals. Contact us for more details, and we’ll be happy to provide a customized quote based on the size and duration of your event or project.

11. Are your portable restrooms eco-friendly?
Absolutely! We take steps to minimize our environmental impact by using eco-friendly cleaning products and sustainable waste disposal practices. Our luxury units are also designed with water conservation in mind.

12. How can I make a reservation?
You can easily make a reservation by contacting us via phone or our online booking form. Let us know the type of restroom, duration, and location, and we’ll provide you with a free, no-obligation quote.

13. What areas do you serve?
We proudly serve the Southeast Michigan area. If you’re unsure whether we cover your location, please contact us, and we’ll be happy to help!

14. What forms of payment do you accept?
We accept a variety of payment methods, including credit credits.

If you have any other questions or need more information, don't hesitate to reach out to us. We’re here to help you find the perfect portable restroom solution for your event or project!

Contact Us Today!
Ready to book or have more questions? Contact us, and our team will provide personalized service to ensure you get the right solution for your needs.